Last updated: April 2026

SHIPPING

Where do we ship? We currently ship to the United Kingdom only.

How long does delivery take? Orders are processed and dispatched within 1–3 business days. Delivery typically takes 7–12 business days after dispatch. Estimates may vary due to factors outside our control such as courier delays or high demand periods.

How much does shipping cost? We offer free shipping on all orders.

Will I receive tracking information? Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Liability Smili is not responsible for delays caused by customs or local postal services, or for packages marked as delivered by the carrier. Please ensure your shipping address is accurate at checkout.

RETURNS & REFUNDS

30 Day Money Back Guarantee At Smili we stand behind our products. If you have completed the full treatment and are not satisfied with your results, you may be eligible for a refund within 30 days of your purchase date.

To be eligible for a refund you must:

• Have used the product for all treatments included in the box
• Have followed the instructions as provided
• Contact us within 30 days of your purchase date
• Submit before and after photos showing correct use of the product

How to request a refund:

1. Email us at info@smiliofficial.com with your order number
2. Include before and after photos of your results
3. Describe why you are not satisfied
4. We will respond within 48 hours

We do not offer refunds in the following cases:

• The product has not been used or only partially used
• The 30 day period has passed
• The product was damaged due to incorrect use
• No photo evidence is provided
• Results are affected by lifestyle factors such as coffee, tea, smoking, or existing dental conditions

Damaged or incorrect orders If you received a damaged or incorrect item, contact us within 48 hours of delivery at info@smiliofficial.com with your order number and photo evidence. We will arrange a replacement at our discretion.

Refund processing time Once approved, refunds are processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or card provider.

For any questions contact us at info@smiliofficial.com. We aim to respond within 2 business days.