Shipping policy

Shipping & Logistics While we strive for speed, please note that delivery times (estimated 7-15 business days) are estimates, not guarantees.

• Processing: Orders are processed within 1-3 business days. Once shipped, Smili is not liable for delays caused by customs, local postal services, or high-volume seasons.

• Lost Packages: If your tracking states "Delivered" but you have not received your package, please contact your local carrier first. Smili is not responsible for packages stolen after delivery.